As a family-run business, we take pride in offering personalised support to ensure you have the best possible adventure. You can reach out to us 24/7 during your hire. On the off chance that we’re momentarily unavailable, rest assured we will get back to you as soon as possible. Alongside our direct support, we provide all necessary contact information for our insurance provider and breakdown services, so you’re never alone, no matter where your journey takes you. We’re not just providing a campervan; we’re here to support your entire EVCamper experience.

Our campervan, The Lomond, is equipped with state-of-the-art safety features to ensure your journey is not only enjoyable but also secure. It includes rear parking sensors and Visio Park 180° for a comprehensive view while reversing, a Lane Departure Warning System to keep you on track, and Speed Limit Recognition to assist with driving within legal limits. Driver Attention Assist and Smartbeam Headlights adjust to road conditions, enhancing nighttime visibility without dazzling other drivers.

For added security, The Lomond is fitted with an Electric Parking Brake and an Advanced Emergency Braking System that includes Collision Alert and Forward Collision Warning. Electronic Stability Control and ABS with Hill Start Assist provide stability in challenging driving conditions. The vehicle also features Cruise Control with a programmable speed limiter for comfortable long drives, airbags for driver and passengers, and ISOfix mounting points for child seats.

Additional safety features include electrically adjustable heated door mirrors, Blind Spot Mirrors, automatic lights, windscreen wipers, a Tyre Pressure Monitor, and an 11kW Tri-phase On Board Charger. For pedestrian safety in urban or low-speed environments, an Acoustic Vehicle Alerting System generates a sound that is audible outside the vehicle. These features, along with others like the Electric Handbrake and a Full-size Steel Spare Wheel, are part of our commitment to your safety on every adventure. Stay tuned for more safety features as we introduce additional camper models in the future.

In the unlikely event of a breakdown or emergency, your safety is our foremost concern. Please ensure you’re in a safe location before contacting our breakdown provider, whose number and policy details can be found in the cabin library. Once safe, inform them of your situation, and they will provide you with the necessary assistance. Simultaneously, let us know about the incident so we can support you alongside our partners.

In case of an emergency or breakdown, follow these best practices:

• Move the camper to a safe place away from traffic, if possible.
• Turn on your hazard lights to alert other drivers.
• Use the safety triangle and hi-vis vest found in the wardrobe. Place the warning triangle at an appropriate distance to warn oncoming vehicles.
• Avoid attempting repairs on busy roads or if it puts you at risk.
• Stay with the camper if it’s safe to do so until help arrives.
• If you must leave the camper, keep a safe distance from traffic and the camper.
• Always prioritise the safety of yourself and your passengers over the camper’s security or recovery.

Remember, assistance is available to ensure your trip continues smoothly, and we’re here to guide you through any steps during the process.

Absolutely. We understand that driving an electric vehicle may be a new experience for some. That’s why we provide a thorough handover at the start of your hire to walk you through everything you need to know. Our campervans are user-friendly, and the in-vehicle technology is designed to make your transition to electric driving smooth and enjoyable.

We are always here to help throughout your EVCC experience.

Before you set off, and after you return, our campervans undergo a detailed inspection to ensure everything is functioning correctly. This includes checking the tire pressure, battery health, and all safety systems. Our preventive maintenance schedule ensures that each camper is reliable and roadworthy for your peace of mind.